Delivery information

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Trade counter collection

If you wish to collect your order our trade counter is open between 9:00 and 17:15 Monday to Friday.  To expedite your order we recommend that you place your order prior to arrival.

FREE local deliveries on orders over £100

(Orders between £50 and £99.99 (ex VAT) will be subject to a £3.95 surcharge)

We offer a FREE delivery service to customers based in the area local to our Washington head office.  The deliveries are available twice a week depending upon whether you are "North" or "South" of the River Tyne.

"North" of the Tyne - Deliveries made Tuesday and Thursday
"South" of the Tyne - Deliveries made Wednesday and Friday

*Postcode areas:

North   NE1 - NE9, NE11 - NE13, NE15 - NE30, NE39 - NE40, NE61 - NE64, NE82, NE83, NE85, NE88, NE92, NE98, NE99
South   NE10, NE31 - NE38, SR1 - SR7, SR9, DH1 - DH6, DH8 - DH9

GB mainland

For mainland Great Britain, a choice of services is available. The charge is according to the service chosen and weight of the consignment. Standard service carriage is free for web orders where the value of the goods ordered is £350.00¹ or more (ex VAT). UPS and TNT are our preferred carriers.

ServiceCost when order value... *Additional cost
Under £350.00£350.00¹ or more
Next day £6.95* FREE +£0.35 per kg
over 20kg
Next day before 12:00 £12.00*
Next day before 10:30 £16.00*
Next day before 09:00 £20.00*
Saturday delivery £24.00*

Standard Delivery to most of the UK is next day with a 95% success rate for orders placed before 16:30.

¹Ash XTRA products are excluded from your order subtotal for the purposes of calculating free delivery.

Non-mainland GB & Ireland

For deliveries to Northern Ireland, Scottish Islands, Channel Islands and the Isle of Man, a choice of services is available. The charges for normal services are based on postcode and the weight of the consignment. Prices for express services (typically 1-2 days) will be quoted according to your requirements.

ServiceCostAdditional cost
per kg over 20kg
Scottish Highlands* £12.00 +£0.35
Offshore Islands £30.00 +£0.80
Northern Ireland £30.00 +£0.80
Isle of Man £30.00 +£0.80
Isle of Wight £15.00 +£0.35
Channel Islands £30.00 +£0.80
Republic of Ireland £15.00 +£0.60

*Scottish Highlands postcode areas:

AB:   AB31 - AB38, AB41 - AB45, AB51 - AB56
IV:   IV1 - IV28, IV30 - IV32, IV36, IV40, IV52 - IV54
KW:   KW1 - KW3, KW5 - KW14
PA:   PA21 - PA24, PA26 - PA38
PH:   PH6 - PH8, PH10 - PH13, PH15 - PH17, PH19 - PH26, PH30 - PH33, PH35 - PH38, PH40 - PH41

Offshore Islands postcode areas:

HS:   HS1 - HS9
IV:   IV41 - IV49, IV51, IV55 - IV56
KA:   KA27 - KA28
KW:   KW15 - KW17
PA:   PA20, PA41 - PA49, PA60 - PA78
PH:   PH42 - PH44
ZE:   ZE1 - ZE3


Ash XTRA Products

Ash XTRA products can be shipped direct from source for the most speedy delivery or consolidated for a more cost effective and environmentally friendly service where time is less critical. Ash XTRA products and shipping choices are calculated and made clear during the checkout process.

Ash XTRA free delivery offer applies to GB mainland only.